top of page

Effective Date [12th June 2025]

​TERMS OF SALE

UnSueño Ltd

When you place an order with UnSueño Ltd, a contract is formed when we accept your order by confirming it in writing (usually by email or at the time of dispatch). These Terms of Sale apply to all purchases made through our website and govern the contract between you and UnSueño Ltd.

1. Orders and Contract

  • When you submit an order via our website, you offer to purchase the item(s) in accordance with these terms.

  • All orders are subject to acceptance. We will confirm our acceptance by sending an order confirmation email.

  • We may refuse to accept or cancel an order if:

    • The item is out of stock or discontinued.

    • There is an error in pricing or description.

    • We suspect fraudulent activity.

2. Pricing and Payment

  • All prices are shown in GBP and include VAT (where applicable).

  • Delivery charges (if any) are displayed separately during checkout.

  • Payment is required at the time of order. We accept major credit and debit cards, and other payment methods as listed on our site.

3. Delivery

  • We aim to dispatch items within the timeframes shown on the website. Delivery dates are estimates.

  • Ownership of the goods transfers to you once full payment is received and the goods are delivered.

  • Risk (e.g. damage or loss) passes to you upon delivery.

4. Product Descriptions

  • We take care to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur.

5. Faulty or Misdescribed Items

  • You have legal rights if a product is faulty or not as described.

  • If this is the case, please contact us at contact@unsueno.online.

​

PRIVACY POLICY

UnSueño Ltd – www.unsueno.online

This Privacy Policy explains how UnSueño Ltd collects, uses, stores, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related laws.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

UnSueño Ltd
Company Number: [14608864]
Registered Address: [24 Cromwell Road, Worcester Park, KT4 7JP, United Kingdom]
Email: contact@unsueno.online

We are the data controller responsible for your personal data collected via our website, www.unsueno.online.

2. What Personal Data We Collect

We may collect and process the following personal information:

  • Identity Data – your name, title, and gender

  • Contact Data – your email address, billing/shipping address, and phone number

  • Order & Payment Data – details of your orders, including payment method (we do not store full card details)

  • Technical Data – IP address, browser type, device ID, location data (from cookies and analytics)

  • Usage Data – how you use our website, including products viewed and pages visited

  • Marketing & Communications Data – your preferences in receiving marketing from us

3. How We Collect Your Data

We collect data when you:

  • Place an order on our website

  • Sign up for our newsletter or marketing communications

  • Contact us by email or social media

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Improve your customer experience

  • Comply with legal obligations (e.g., tax records)

  • Send you promotional emails (if you have consented)

We will only use your personal data where the law allows us to. Most commonly, we use it:

  • To fulfil a contract (e.g. processing an order)

  • With your consent (e.g. email marketing)

  • To comply with legal obligations

  • For our legitimate interests (e.g. website analytics)

5. Sharing Your Data

We may share your data with:

  • Service providers (e.g. payment processors, couriers, website hosting services)

  • Legal authorities, if required by law

  • Marketing platforms, only with your consent (e.g. Mailchimp, Meta)

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers (e.g. Shopify, Google Analytics) may store data outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.

7. Data Retention

We retain your personal data:

  • For as long as necessary to fulfil the purposes we collected it for

  • For legal, tax, or accounting requirements

  • Typically for 6 years after your last transaction or interaction unless required to keep it longer

8. Your Data Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion (where lawful)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: contact@unsueno.online

9. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyse site traffic

  • Personalise your shopping experience

You can manage cookie preferences via your browser settings.

10. Marketing Communications

If you opt in to receive marketing, we may contact you via email about products, offers, and news. You can unsubscribe at any time using the link in our emails or by contacting us.

11. Data Security

We use appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Our payment providers (e.g., Stripe, PayPal) process payments securely and are PCI-DSS compliant.

12. Changes to This Policy

We may update this policy from time to time. Updates will appear on this page with the revised “Effective Date.” Please review periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:
📧 contact@unsueno.online

​

​

CANCELLATION POLICY

UnSueño Ltd – Your Right to Cancel (Consumers Only)

If you are a consumer, you have the legal right to cancel your order under the Consumer Contracts Regulations 2013.

1. Your Right to Cancel

  • You may cancel your order for any reason within 14 days of receiving the item(s).

  • This right does not apply to:

    • Sealed goods (e.g., cosmetics) if unsealed after delivery.

    • Custom or made-to-order items.

    • Perishable goods.

2. How to Cancel

To cancel, you must notify us clearly and in writing within the 14-day period:

📧 Email: contact@unsueno.online
Include:

  • Your name

  • Order number

  • Clear request to cancel

You may use the standard model cancellation form under UK law, but this is not required.

3. Returning Cancelled Items

  • Items must be returned within 14 days of your cancellation notice.

  • You are responsible for the cost of return postage unless the item is faulty.

  • Goods should be returned in original packaging and in resalable condition.

4. Refunds

  • We will refund the full purchase price, including standard delivery charges (if paid).

  • Refunds will be made within 14 days of:

    • Receiving the returned goods, or

    • Receiving proof that you have returned the goods (whichever is earlier).

​

RETURNS POLICY

UnSueño Ltd

We want you to love what you purchase from UnSueño Ltd. In addition to your statutory rights, we offer a 60-day return policy for extra peace of mind.

1. How to Return an Item

To return an item under this policy:

📧 Email: contact@unsueno.online
Include:

  • Your name

  • Order number

  • Details of the item(s) you wish to return

Then:

  • Return the item within 60 days of delivery.

  • Place the item(s) back in the box with any accessories or packaging included.

2. Conditions for Return

  • Items must be unused, in original condition and packaging.

  • This policy does not affect your rights to return faulty items under UK law.

3. Refund Entitlement

If returned under this policy and in accordance with the terms:

  • You’ll receive a full refund of the price paid, including any discounts applied.

  • Shipping costs are non-refundable unless the item is faulty.

4. Processing Your Return

  • We aim to inspect returns within 10 working days of receipt.

  • If approved, refunds are issued to your original payment method within 5 working days.

  • If your return doesn’t meet the requirements, we’ll let you know and:

    • May offer a partial refund, or

    • Give you the option to have the item sent back to you (shipping costs may apply).

5. Exchanges

  • We do not process exchanges directly.

  • Please return the original item and place a new order for the replacement.

6. Statutory Rights

This policy is in addition to your legal rights.

If an item is faulty, not as described, or unfit for purpose, you are entitled to:

  • A full refund (within 30 days),

  • Or a repair/replacement (within 6 months), depending on the issue.

For full terms or help understanding your rights, contact us at contact@unsueno.online or visit www.gov.uk/consumer-protection-rights.

​

CONDITIONS OF USE

UnSueño Ltd – Website Terms of Use

By using the UnSueño Ltd website (www.unsueno.online), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Use of the Website

  • This website is provided for your personal, non-commercial use only.

  • You agree not to use the website for any unlawful purpose or in any way that may damage, disable, or impair the site or interfere with others’ use.

  • You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website without express written permission from UnSueño Ltd.

2. Accuracy of Content

  • We aim to ensure that the content on our website is accurate and up to date, but we do not guarantee this.

  • Product images and descriptions are for illustrative purposes only. Actual products may vary slightly.

3. Intellectual Property

  • All content on this site (including text, graphics, logos, images, and software) is the property of UnSueño Ltd or its licensors and is protected by copyright and intellectual property laws.

  • You may view, download, and print content for personal use only. Commercial use is not permitted without our prior written consent.

4. Links to Other Websites

  • This website may contain links to third-party websites. These are provided for your convenience only.

  • We do not endorse and are not responsible for the content or availability of these sites.

5. Liability

  • We are not liable for any loss or damage arising from your use of this website or your reliance on its content.

  • Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

6. Changes to the Website or Terms

  • We may update or change our website, its content, or these terms at any time without notice.

  • Continued use of the website after changes are made will be deemed acceptance of those changes.

7. Governing Law

  • These terms are governed by the laws of England and Wales.

  • Any disputes arising in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

returns
bottom of page